Frequently Asked Questions

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CAA Funding

What products and fees can be paid online?

Currently, only the Medical Certificate application fee can be paid online.

About the Medical Certificate application fee

Why do I have to pay a fee now when I didn't have to before?

The CAA undertook a funding review as part of its programme to ensure its long term ability to achieve safety objectives, apply good business practice and financial management, and address drivers for change.

The review was intended to make sure that activities to renew the organisation can be maintained.

If you wish to read more, click here.

How much must I pay?

You can expect to pay New Zealand (NZD) $120.75 (GST inclusive where applicable) regardless of whether this is your first application or you are renewing your medical certificate.

If you want to see what other fees are chargeable, you can view the Fees and Charges Regulations.

What is GST?

GST is a Goods and Services Tax which is applied to most goods and services in New Zealand. GST is added to the price of taxable goods and services at a rate of 15%.

Can I expect a refund?

The Medical Certification Application fee is a non-refundable fee. However, refer to the Terms and Conditions for exceptions.

Is this fee part of the fees that the Medical Examiners charge?

No. The Civil Aviation Medical Certificate Application fee is independent of the costs that you pay to medical examiners or any other health professionals.

What are the payment options?

Paying by Credit Card

Any credit card payments made to the Civil Aviation Authority are governed by New Zealand law. New Zealand courts have exclusive jurisdiction over these transactions. Payment by credit card is at your own risk and you are responsible for ensuring compliance with local laws.

Accepted credit cards:

  • Mastercard
  • Visa

Paying by Internet Banking

POLi (Pay OnLine) allows you to pay directly from your bank account via your internet banking facility. By confirming this transaction, your payment will be made immediately from your account subject to sufficient funds being available. To use this facility you will need to be registered with your bank for internet banking and your internet banking details will be required.

Note: Supported browsers can be found here. Javascript must be enabled. POLi will inform you when you first try to make a payment if you do not meet the system requirements and if possible, point you in the direction of necessary upgrades.

In order to use POLi, you need to have access to an internet banking service:

For further information about POLi and the terms and conditions associated with using POLi visit the following pages on the Centricom website:

Available to a selected list of New Zealand banks.

What details do I need to provide?

Name

Your name (Given names and Surname) is important because we need to be able to identify you with your transaction.

If you are renewing and have changed your name since your last medical, please ensure that you take a copy of your official name change documentation, for example a marriage certificate to your Medical Examiner. Your Medical Examiner will need to sight this and provide a copy with the assessment documentation.

Nominated Email Address

We will send your payment confirmation (receipt) to your nominated email address. In order to view the payment receipt, you will need a pdf reader (what is a pdf reader?).

Invented by Adobe Systems, a Portable Document Format (PDF) file is a common document format that can be viewed on any computer system. For more information, click here.

CAA Identification Number

If known, this is your unique CAA issued 5 digit identification number.

It is very important that you enter your CAA participant ID number correctly when prompted.

If this is your first application, your CAA Medical Examiner will apply for a CAA identification number on your behalf when you submit your Medical Certificate Application form.

Identifying a Medical Examiner

You will have the option of selecting a CAA Medical Examiner whose responsibility it is to conduct the examination and/or assessment.

Why is having a receipt number important?

Having a receipt number is important because this number tells the Medical Examiner that you have paid your medical certificate application fee. The Medical Examiner is required to acknowledge that confirmation of payment has been made.

About the Medical Examiners

Who and What are CAA Medical Examiners?

The CAA has a number of delegated and designated Medical Examiners located in New Zealand and internationally. These Medical Examiners are approved by the CAA to conduct examinations and assessments for the purposes of issuing a medical certificate.

Civil Aviation Rule Part 67 (CAR Part 67) describes the requirements for becoming a Medical Examiner. They include the following:

  • Acceptable aviation medicine training

  • Acceptable aviation regulatory medicine training

  • Demonstration of relevant competencies

  • Ability to communicate effectively in English

  • Meeting the exposition requirements

If you wish to know more about how a doctor becomes a designated CAA Medical Examiner click here.

What are the different types of Medical Examiners?

There are different grades of Medical Examiner and they are as follows:

  • Medical Examiner Grade 1

    Can examine and assess classes 1, 2 and 3 for the purposes of issuing a medical certificate.

  • Special Medical Examiner